Please read the shipping information below in accordance with our terms and conditions which contain important terms for our deliveries.

• We dispatch any order made before 2.00 pm on the same working day (weekends, public holidays and bank holidays are not considered as a working day). Orders placed after 2.00 pm will normally be posted on the next working day.
• Special (Next Working Day) Delivery orders can be placed until 4.00 pm.
• Any order made on weekends, public holidays or bank holidays will be dispatched on the next working day.
• You must provide us with correct details including the full delivery address in order to process your order quickly and efficiently. It is highly recommended that your delivery address is the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.
• You must provide your email address (for your order confirmation) and preferably your contact number for any communication if necessary. You will be notified via email when your order has been dispatched.
• All items are shipped from our warehouse in United Kindom. We are not responsible for any charges/duties/taxes levied by your local customs/tax authorities.
• Please read the information below for estimated delivery times for different services. In some cases delivery may take longer than stated due to security and customs clearance.
• If you have not received your item within the specified time frame please contact us as soon as possible.
• For urgent enquiries, changes or cancellations please call us on:

  (0044) 3450 211 311; UK Customers

  1-800-049-223; Australia Customers (Toll Free)

  1-855-207-0165; Canada Customers (Toll Free)

  (0044) 3450 211 311; All other international customers.

  Our office hours are 9:30am to 4:30pm GMT (Monday to Friday).

United Kingdom

We use Royal Mail for deliveries within the UK. You can select any of the following postal methods for delivery:

• Free Delivery: Free shipping items within the UK are dispatched using Tracked Delivery Service. Delivery takes 2 to 3 working days for mainland UK and can take more for other areas.

• Next Working Day Delivery( 95% Delivery Rate): This shipping service delivers the order before the close of next working day, provided the order was placed before 4:00 pm on a working day. The charges for this service are £4.99. You or someone on your behalf should be available to sign for and receive the goods. 

• Next Working Day Delivery (Before 9 am): This delivery service guarantees the delivery of the goods before 9:00 am the very next working day, provided the order was placed before 4:00 pm on a working day. The charges for this delivery service are £14.99. You or someone on your behalf should be available to sign for and receive the goods.

• Saturday Delivery: This delivery service guarantees delivery of goods on Saturday, provided the order was placed before 4:00 pm on Friday. The charges for this service are £6.99. You or someone on your behalf should be available to sign for and receive the goods. 

European Union

You can select any of the following postal methods for the delivery:

• Free Delivery: Your item will be posted via Royal Airmail or Royal Mail Signed for Service. Delivery is estimated to take 5 to 10 working days and will require your availability to sign and receive the goods.
• DHL: This delivery service guarantees delivery of goods between 1 to 2 working days, provided the order was placed before 12:00 pm on a working day. The charges for this service are £14.99. You or someone on your behalf should be available to sign for and receive the goods. Please note Saturday deliveries are not made under this service.

Your tracking number will be emailed to you upon dispatch and you can track it on www.dhl.co.uk

IMPORTANT: Please provide a valid contact telephone number, if you choose DHL, otherwise your delivery might be delayed. DHL does not deliver to P.O. Box Addresses.

Australia/Canada/USA

You can select any of the following postal methods for the delivery:

• Free Delivery: Your item will be posted via Royal Airmail or Royal Mail Signed for Service. Delivery is estimated to take 4 to 10 working days for USA/Canada and 7 to 15 working days for Australia.
• DHL: This delivery service guarantees delivery of goods between 1 to 2 working days for USA/CANADA and 3 to 4 working days for Australia. The order should be placed before 12:00 pm on a working day. The charges for this service are £9.99 for USA/Canada and £12.99 for Australia. You or someone on your behalf should be available to sign for and receive the goods. Please note Saturday deliveries are not made under this service.

Your tracking number will be emailed to you upon dispatch and you can track it on www.dhl.co.uk

IMPORTANT: Please provide a valid contact telephone number, if you choose DHL, otherwise your delivery might be delayed. DHL does not deliver to P.O. Box Addresses.

Rest of the World

You can select any of the following postal methods for the delivery:

• Free Delivery: Your item will be posted via Royal Airmail or Royal Mail Signed for Service. Delivery is estimated to take 7 to 21 working days and will require your availability to sign and receive the goods.
• DHL: We offer DHL for remaining countries of the world on a quote basis. If you want your order to be shipped via DHL, please contact our customer service team before placing your order. We will inform you about the relevant charges and delivery timings.

For further enquiries please feel free to contact us at trade@cliphair.co.uk