Terms of service

These terms and conditions shall govern the supply of goods sold on the Website www.cliphairtrade.com which is owned and operated by CliphairLimited, a company registered in England and Wales under number 06292083 whose registered office address is at Unit 1, Watermill House, RestmorWay, Wallington, SM6 7AH, United Kingdom.

These terms and conditions shall constitute the entire and only agreement between us in relation thereto.

The Customer's attention is drawn in particular to the provisions of clause 5 and 6.

1.1 In these conditions, the following definitions shall apply:

1.2 The headings in this Agreement are inserted for convenience only and shall not affect its construction;
1.3 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension or re-enactment and includes any subordinate legislation for the time being in force made under it;
1.4 A reference to one gender includes a reference to the other gender.
1.5 Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
1.6 A reference to writing or written includes faxes and e-mails.

 

2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.2 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions.
2.3 The Customer will receive confirmation of their Order which shall only indicate that the Company has received the Order. It shall not indicate that the Company has accepted the Customers offer even if payment is taken.
2.4 The Order shall only be deemed to be accepted once the Company has despatched the Goods to the Customer, at which point the Contract shall come into existence unless the Company has notified the Customer that:

2.5 The Customer's Goods will not be despatched until full payment is received for the Goods.
2.6 In the event that the Order is refused, the Company will notify the Customer by e-mail and will refund the sum deducted by the Company from the Customers credit card as soon as possible within 28 days of the Order.

 

3.1 The Company shall ensure that:

3.2 The Company shall use a third party Courier to deliver the Goods to the location set out in the Order.
3.3 Delivery of the Goods shall be completed on the Goods' arrival at the Delivery Location.
3.4 Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Company shall not be liable for any delay in delivery of the Goods.
3.5 If the Company fails to deliver the Goods within 28 days from the time the Customer placed the Order, its liability shall be limited to the Order total. The Company shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide the Company with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
3.6 If the Customer fails to accept delivery of the Goods when the Courier attempts to deliver the Goods, the Customer shall collect the Goods from their location at the Courier's depot.
3.7 If 5 Business Days have passed after the day on which the Courier notified the Customer that the Goods were ready for delivery the Customer has not accepted delivery of them, the Company may resell or otherwise dispose of part or all of the Goods.

 

4.1 The price of the Goods shall be the price set out at the checkout on the Website.
4.2 The Company may, by giving notice to the Customer at any time before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:

4.3 The price of the Goods is exclusive of the costs and charges of packaging and transport of the Goods, which shall be invoiced to the Customer.
4.4 The price of the Goods is inclusive of amounts in respect of value added tax (VAT).

 

5.1 The Customer may return the Goods and receive a refund for the Goods ordered from the Company online for any reason at any time up until the end of the seventh day from the date the Customer received the Goods.
5.2 The Customer may return the Goods and receive a refund for Goods that are defective and not fit for purpose at any time up until the end of the 28th day from the date the Customer received the ordered Goods.
5.3 To return or cancel Goods ordered online and to receive a refund the Customer must notify the Company first. The Customer can notify the Company by the following means:

5.4 Where the Goods are being returned without any faults or defects, The Customer must return the Goods at their own expense to the Company ensuring the Goods are returned in their original selling condition.
5.5 Where the Goods are being returned because they are faulty or not fit for purpose, the Company will meet the cost of return on the condition that the Carrier is nominated by the Company.
5.6 The title and risk to the Goods shall remain with the Customer until the Company is in receipt of the Goods and has confirmed their contents.
5.7 The Customer must exercise reasonable care and skill when packaging the Goods in order to ensure their safe return.
5.8 The Company reserves the right to repair or replace any faulty item at their discretion.

 

6.1 Nothing in these Conditions shall limit or exclude the Company's liability for:

6.2 Subject to clause 6.1:

7.1 Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party's reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party's), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

 

8.1 If any court or competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.

 

9.1 A waiver of any right or remedy under the Contract is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by the Company to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

 

10.1 A person who is not a party to the Contract shall not have any rights under or in connection with it.

 

11.1 Except as set out in these Conditions, any variation to the Contract, including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by the Company.

 

12.1 This Agreement shall set out the whole of our agreement relating to the supply of Goods by the Company to the Customer.

 

13.1 This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be referred to an independent arbitrator and governed by and construed in accordance with English law. 13.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that cannot be resolved by an independent arbitrator.